Chính sách hoàn tiền

Overview

We offer a 14-day refund window from the date of your initial purchase. Refunds are processed by Paddle.com, our Merchant of Record.

Eligibility

You are eligible for a refund if:

• Your request is made within 14 days of your initial purchase date.
• The purchase is your first transaction (refunds apply to initial purchases only, not subscription renewals).

How to Request a Refund

To request a refund:

• Contact Paddle support through your purchase receipt email or visit the Paddle customer portal at paddle.net.
• Provide your order number or the email address used for the purchase.

Refunds are typically processed within 5 to 10 business days. The refund will be returned to the original payment method.

EU/EEA Withdrawal Rights

If you are a consumer in the European Union or European Economic Area, you have a statutory 14-day right of withdrawal for digital purchases under the Consumer Rights Directive.

When you purchase a subscription and access the digital content immediately, you may be asked to provide explicit consent to waive your 14-day withdrawal right. This consent is collected by Paddle during the checkout process.

If this waiver does not apply to your purchase, your full statutory withdrawal rights are honored.

Non-Refundable Situations

Refunds will not be issued in the following cases:

• The request is made more than 14 days after the initial purchase.
• The charge is for a subscription renewal (cancel your subscription before the renewal date to avoid future charges).
• There is evidence of fraud or abuse of the refund policy.

Contact

For billing and refund inquiries, please contact Paddle Support at paddle.net.

For product-related questions, reach out to us at info@web-clipper-for-notebooklm.com.